Support

The best way to contact the Advanced Research Computing team with a support request is through ServiceNow:

https://cmhprod.service-now.com/esc?id=emp_taxonomy_topic&topic_id=0dd880fcdb6dd150c7a56ebcd39619a4

Use this path:

ServiceNow > Research Institute > Research Informatics General Services

Emergencies

For emergencies, such as the cluster being down, submit a ServiceNow ticket.

ARC responds to emergencies as quickly as possible.

Non-Emergencies

For non-emergencies, such as needing software installed because of permission issues, submit a ServiceNow ticket with the package name, version, and any other necessary installation details.

For package and software installs, ARC aims to respond within 2 to 3 days, depending on workload.